Won't spend another dime with your business. No customer service
Apologies for the delayed response to your return request and delayed reply regarding the processing of your return (refund issued on April 05). We were dealing with some staff shortages at the time and have fixed that recently. Sorry for the frustration with the return process.
Stair Parts USA
"Appropriately "sized blocks were the same size as the newel. Had to run through my bandsaw to cut to fit. Don't reccomend buying unless you purchase solid core newels. Way too much drilling and coring. I ordered what was recommended for my purchase too BTW!
Very happy with our newels and they came fast! Excellent company to work with. Will work with again. If you need something special, just call and they will take care of you!
I am still in the process of this project. However after receiving excellent customer service, they recommended this add on. I am sure it will be great when needed.
Stair parts USA is a very knowledgeable and patient place for tech info!! Especially for a newbie