Shipping and Returns
Most items ship in 3 to 5 business days. Once an items ships, please allow 2 to 5 additional business days for in transit shipping time. This means that in-stock items will normally arrive at your location in 5 to 10 business days. Amish Crafted Parts and some wood parts (eg. fittings) take longer, and in many cases are made specifically for you. These products normally ship in 10 to 14 business days.
At this time we only ship to the USA.
For Non-Defective Products
Before ordering, please make sure you have an accurate count of the things you will need. There is a 25% Restocking Fee for all returned non-defective products. Shipping Charges are not refundable and you are responsible for freight charges back to the originating warehouse.
For Defective/Incorrect Products
If you received the wrong product or damaged items, you must notify us within 10 days, including pictures and receipt information in order to begin the return process. Once the return has been approved, we will ship out your replacement parts via standard UPS or FedEx ground shipping. We will also provide a return shipping label to you at our cost in order to ship the incorrect or damaged parts back to us.
Special order items and wood items are not refundable, since in most cases these items are made specifically for you. Any returned product must be in its original box with the original packing materials and be returned to the warehouse from which it originated. Product must be returned in sellable condition as determined by StairPartsUSA. No item is returnable after 30 days. Product sold in box quantities must be returned in full box quantities. Any item that is returned without a Return Authorization Number will be refused.