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FAQ

Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• When will my order ship and what are my shipping charges?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• What is your return policy?
• When will my order ship?

SHIPPING & RETURNS
• Discounted Shipping Allowance
• How will my order ship?
• My shipment is missing parts
• What are your return policies?
• What areas do you ship to?
• When will my product ship?
• How much is my shipping?
• How do I return my product?
• I received the wrong product.

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
•Terms and Conditions

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
•I need a copy of my receipt/invoice.
• When will my credit card be charged?

Buyer's Guide
• How do I find my product?
• How do I navigate the site?

Additional Support
• Do you provide instructions?
• How do I contact you?
• What are my building codes?

Stair Parts Glossary