Find quick answers to your questions below...
Order Status
Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• When will my order ship and what are my shipping charges?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
How do I create an account?
• How do I edit my account information?
• I forgot my password.
• What is your return policy?
• When will my order ship?
Free Shipping Allowance
• How will my order ship?
• My shipment is missing parts
• What are your return policies?
• What areas do you ship to?
• When will my product ship?
• How much is my shipping?
• How do I return my product?
• I received the wrong product.

• Low Price Guarantee 
• Privacy Policy 
• Security

Terms and Conditions
Pricing and Billing
Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
How do I find my product?
• How do I navigate the site?

Additional Support
Do you provide instructions?
How do I contact you?
What are my building codes?


 Stair Parts Glossary