Stair Parts kept me informed every step of the way. Rather than over promise they over performed. My order arrived days ahead of schedule. I would order from them again.
Stanley & Francesca
Better than great!
Stair Parts USA is a quality, strategic, professional company. Having had so many strange shipping experiences during the pandemic it was almost shocking to observe the level of personal customer service provided to us by Stair Parts USA. We were informed of the flow of manufacturing, what our expectations could be in terms of time to produce our order, shipping information and follow up. Reasonable pricing, a product that we are proud to have in our home and TLC that went above and beyond will be a story we tell every time our guests hands touch this beautiful wooden finial. This was an extraordinary and encouraging process. Bravo Stair Parts!