They are great, but we were told to buy far too many. I gave exact measurements to your company and the person helping us recommended far too many. We have a complete unopened box and part of another box that we didn’t need. I’ve sent emails asking what we can do, but haven’t heard back. It’s a pretty good amount of money that we didn’t need to spend. Please let us know if these are returnable. I’m still not sure why we were recommended to buy so many horizontal rails! Thank you
We can certainly take back these horizontal iron bars as a return! I'm sending you the return address and return instructions to your email right now. Sorry for the late reply by our Returns Department. In regards to the issue of how many bars were ordered, I've gone through our many emails and it seems that the issues we discussed were the style of the newel posts and bars, possible code and safety concerns, and finding something that could ship quickly for the project. The amount of bars that we listed in our quote was the amount you had listed from your contractor in your list of requested parts and I wasn't able to find any discussion of particular measurements outside of the rake section of your staircase measuring at 7.5' (when we discussed the recommendation of an intermediate post due to using the horizontal bars for that long of a span). Feel free to reach out with any questions or concerns you have about the return process of the extra iron bars. We'll be glad to assist you.
Stair Parts USA
Very easy to install !!
Quality Parts with Quick Shipping
Worked very well for us! Exactly as advertised and easy to cut down to size