We just took the post out of the box today to start working on our project and found several significant chips. One was a small chunk out of the side. This is disappointing that this was shipped out with such visible issues. If not for that I would have said it was a quality product.
I'm sorry to hear that your newel arrived with damage! Please reach out to us via email with photos of the newel and the shipping package so we can get this addressed for you ASAP.