Handrail and Newels had some dents in the corners and missing was one newel install hardware kit
Great Service and Quality
Production was on time, quality of grain match and surface sanding was much better than expected/ Rachel in customer support was friendly, helpful and timely. Couldn't be happier.
Product was as described on website but was damaged. Customer service continues to not respond to my emails. When I call they say they will let me know an update by the end of the day - haven’t received an update. This has been going on since Christmas - very frustrating
FAST! Affordable, Accurate and Amazing
3rd time ordering, very happy with quality. Timeliness was better than promised, no damaged parts.
Handrail was not even close to straight
There is a clear, visible bow in the handrail. For the price, it’s ridiculous that this handrail pass quality control and was shipped to me. Do not buy!!