Spindles were as promised & delivered in a timely fashion.
Customer Service is Failing Me
I have called TWICE regarding exchanging the ballisters I ordered more than a month ago. Each time, I have been assured that I would receive an Email w/instructions on how to proceed the VERY NEXT DAY. Each time, I have searched every folder finding nothing except this invitation to review my experience.
The cust svc reps have been friendly enough, but the follow thru has been despicable.
I'm sorry for the troubles with receiving the email with the return instructions for the balusters. I've gone ahead and issued you a refund for these 18 balusters. No need to send these back though. If you still need to order a different size, feel free to reach out and we'll be glad to help you get that sorted out ASAP.
Stair Parts USA
Contemporary 1-1/4" Plain Square Top Baluster w/Dowel (5061)
Great Product, Great Service!
Ordered online, great communication, fast hassle free shipping, and exceeded expecting on resolving small issue. You get my highest recommendation!
i order prefinished, Never again.
The paint was thin the corners were sharp and rough, I could have went to home depot got a better Product I paid a lot of money for prefinished Disappointed