Ordered the sleeve thinking the top trim piece was attached as shown in the picture. Received the order but the trim trim piece was missing. Reached out to stair parts and they did send a length of trim to make it right. However it caused my carpenter extra work and time to finish the sleeve. When you order something you expect to get what's in the picture.
Apologies again for the missing trim! The trim is standard on the newel sleeve, but there was a mixup at the newel shop during production on your sleeve. We're sorry about the extra step for your carpenter on this project. Feel free to reach out to me on your next project and we'll be glad to see how we can help out better!