PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Please be aware, although our goal is to get each order made and shipped as soon as possible, we offer no guarantees as to when an order will be shipped. Most of our products include a production-time estimate--ex. "(Stocking-3 Days)"--but our general rule is that when in doubt or working with a strict deadline, give us a call and we would be more than happy to work with you to get a more specific time-frame. If needed, we usually can offer an expedited shipping option at an additional cost.
Red Oak and Poplar wood products are generally kept in stock and usually ship between 2-3 days. However, other wood types typically take 1-2 weeks in production as they are custom-made just for you. Additionally, most of our iron, stainless steel, and hardware pieces are kept in stock but at times may take an extra day or two to produce. Should there be a significant increase in production time, we will attempt to notify you immediately.
Occasionally, an ordered product may go out of stock during the production process. If this happens, we will do our best to inform you as quickly as possible with relevant information, additional options, and, if necessary, provide a refund.
Please keep in mind that someone must be at the delivery site to accept a truck shipment. The driver is responsible for getting the pallet to the back of the truck only. It is the receiver’s responsibility to get it off of the truck. If you need Liftgate Service added to the shipment in order to get the pallet loaded off of the truck, this will require an additional $145 and will be billed directly to you by the shipping company if you request it when called to schedule your delivery appointment window.
For Non-Defective Products
Before ordering, please make sure you have an accurate count of the things you will need.There is a 30% Restocking Fee for all returned non-defective products.Shipping Charges are not refundable and you are responsible for freight charges back to the originating warehouse.
For Defective/Incorrect Products
If you received the wrong product or damaged items, you must notify us within 10 days, including pictures and receipt information in order to begin the return process.Once the return has been approved, we will ship out your replacement parts via standard UPS or FedEx ground shipping. We will also provide a return shipping label to you at our cost in order to ship the incorrect or damaged parts back to us.
Special order items and wood items are not refundable since in most cases these items are made specifically for you.Any returned product must be in its original box with the original packing materials and be returned to the warehouse from which it originated. Product must be returned in sellable condition as determined by StairPartsUSA. No item is returnable after 30 days. Product sold in box quantities must be returned in full box quantities. Any item that is returned without a Return Authorization Number will be refused.
StairPartsUSA.com offers FREE SHIPPING on orders all orders that exceed $1600.00 in parts (Does not any include any taxes that may apply) being shipped within the continental United States.Exception: If the “actual” calculated shipping rate exceeds 10% of the value of the items to be shipped then you will be asked to pay the remainder.
Example: The parts total on your order is $1950.00 and the actual calculated shipping rate is $275. You will be asked to provide an additional $80 in shipping charges. A member of StairPartsUSA’s customer service team will contact you if this occurs after your order is placed.
Orders not exceeding $1600 are charged normal shipping rates according to weight, size, and distance to the delivery point from the shipping point using the appropriate shipping method.
Orders are shipped via FedEx Ground, UPS GROUND, FEDEX FREIGHT, UPS FREIGHT, or alternate truck lines at the discretion of StairPartsUSA. Orders that exceed 150lbs are typically shipped via FEDEX FREIGHT OR UPS FREIGHT. Orders that contain items exceeding 7 feet are always shipped via FEDEX FREIGHT, UPS FREIGHT, or AN alternate truck line.
The average time in transit after the product leaves our dock is 3-5 days. We are not responsible for delays due to time in transit.
If you have requested an expedited shipping method, the freight company is responsible for the time in transit. StairPartsUSA will not be held accountable for any guarantees made by shipping companies.
Phone Calls, Emails and Contact Information
If you provide Beautiful Homes, Inc. with your contact information whether verbally to an employee or assign of Beautiful Homes, Inc., or by way email, or by filling out the information on Beautiful Homes, Inc.'s website, your actions shall be operate to give Beautiful Homes, Inc., their employees and assigns your consent for them to contact you via telephone, email or other method that they determine is appropriate.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Beautiful Homes, Inc. The collective work includes works that are licensed to Beautiful Homes, Inc. Copyright 2003, Beautiful Homes, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Beautiful Homes, Inc. or purchasing Beautiful Homes, Inc.'s products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Beautiful Homes, Inc. or to purchase Beautiful Homes, Inc.'s products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Beautiful Homes, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Beautiful Homes, Inc. used in the site are trademarks or registered trademarks of Beautiful Homes, Inc.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Beautiful Homes, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Beautiful Homes, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Beautiful Homes, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Beautiful Homes, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Beautiful Homes, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Beautiful Homes, Inc. product is mistakenly listed at an incorrect price, Beautiful Homes, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Beautiful Homes, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Beautiful Homes, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Beautiful Homes, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Beautiful Homes, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Beautiful Homes, Inc.
Your use of this site shall be governed in all respects by the laws of the state of Indiana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Beautiful Homes, Inc. products) shall be in the state or federal courts located in St. Joseph County, Indiana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Beatiful Homes, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Beautiful Homes, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Beautiful Homes, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Beautiful Homes, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Beautiful Homes, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Beautiful Homes, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Beautiful Homes, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Beautiful Homes, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Beautiful Homes, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Beautiful Homes, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Beautiful Homes, Inc., Beautiful Homes, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Beautiful Homes, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Beautiful Homes, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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