Free Shipping offers FREE SHIPPING on orders all orders that exceed $1600.00 in parts (Does not any include any taxes that may apply) being shipped within the continental United States. Exception:If the “actual” calculated shipping rate exceeds 10% of the value of the items to be shipped then you will be asked to pay the remainder.

    • Example: The parts total on your order is $1950.00 and the actual calculated shipping rate is $275. You will be asked to provide an additional $80 in shipping charges. A member of StairPartsUSA’s customer service team will contact you if this occurs after your order is placed.

  • Orders not exceeding $1600 are charged normal shipping rates according to weight, size, and distance to the delivery point from the shipping point using the appropriate shipping method.

  • Orders are shipped via FedEx Ground, UPS GROUND, UPS FREIGHT or alternate truck lines at the discretion of StairPartsUSA. Orders that exceed 100lbs are typically shipped via UPS FREIGHT. Orders that contain items exceeding 7 feet are always shipped via UPS FREIGHT or alternate truck line.

  • Please keep in mind that someone must be at the delivery site to accept a truck shipment. The driver is responsible for getting the pallet to the back of the truck only. It is the receiver’s responsibility to get it off of the truck.

  • The average time in transit after the product leaves our dock is 3-5 days. We are not responsible for delays due to time in transit.

If you have requested an expedited shipping method, the freight company is responsible for the time in transit. StairPartsUSA will not be held accountable for any guarantees made by shipping companies