The Newels had fantastic quality and cut and more important, they were packed very nicely and were delivered in absolutely perfect condition with no damage. I will definitely use StairPartsUSA again for my future purchases.
My Newel post arrived undamaged and were will made. Thanks!
Newel posts -oak.
Arrived quickly, packaged well. They look great!!
very harsh return policy
I received a newel post to a homeowners address. The post had a dent in it from shipping. The project manager didn't bring the post to me to return until after that work week. When I called customer service to find out where to ship the damaged return, I was informed that because we had not started a claim within 48 hours, they do not accept the return. We were out on the the product cost.
I would recommend reading the returns policy before purchasing your product, so that you do not make the same mistake.
The post was as expected and unblemished. It was shipped quickly.