We are in the process of updating our home, which was built in 1961. One project was to update both the stair railings and a matching room divider, both of which included new newel posts. I found Stair Parts on line where the prices were reasonable and the selection varied enough to give us some choices. The products we purchased were great, identical to the description. Both arrived quickly and in perfect condition. The website also provided more than enough guidance to make me dangerous.
Parts worked as planned
Parts work great
Oak material was very nice
Worst customer service
Won't spend another dime with your business. No customer service
Apologies for the delayed response to your return request and delayed reply regarding the processing of your return (refund issued on April 05). We were dealing with some staff shortages at the time and have fixed that recently. Sorry for the frustration with the return process.
Stair Parts USA
"Appropriately "sized blocks were the same size as the newel. Had to run through my bandsaw to cut to fit. Don't reccomend buying unless you purchase solid core newels. Way too much drilling and coring. I ordered what was recommended for my purchase too BTW!
Very happy with our newels and they came fast! Excellent company to work with. Will work with again. If you need something special, just call and they will take care of you!