Twist Series 1/2" Square x 44"H Double Basket Single Twist Hollow Iron Baluster (9004)
Defective Finishes - No Customer Service
I ordered 38 of these. Upon receipt, I looked them over to ensure there were no defects. Unfortunately, 20 of them had significant defects in the finish. I tried to contact customer service and received no responses after multiple attempts. I’ll be forced to find a way to hide the defects. I wouldn’t recommend buying these.
We love our new stairs. My husband installed all the spindals in a day. We chose the oil rubbed bronze color. They got our order perfect and got it 3 days earlier than expected, so that was a huge plus! Stair parts USA were very helpful through the ordering process. You can’t beat their prices! Thankyou!
Excellent product and customer service
We are so pleased with our purchase of hollow iron spindles. The Stair Artist tool really helped me visualize our design options. Your prices are very competitive, and we liked knowing we were supporting a small company based in the USA. The communication from the company was excellent and the balusters arrived even more quickly than expected - and this at a time when so many products are delayed or simply unavailable.