I ordered 5 newel posts 2 came damaged but no damage to the box it was shipped in so it must of been packed damaged. I had ordered one too many so just ordered one more and it came damaged. Also with no damage to the box, they all were also packed very well by box inside another box with packing material between boxes. Ended up taking parts off one newel and replacing on another one, to make one good newel. Stairparts USA was good about refunding for the extra newel.