February 03, 2016 2 min read

Our mission includes providing our customers with the very best stair parts, but we don’t stop there. We strive for excellent customer service and set our standards above those of our competitors. We make every effort to set ourselves apart in the industry by treating our customers honestly and fairly, quoting realistic lead times, and giving outstanding customer service.

Our job is to help you make your dream staircase a reality, and we don’t take that responsibility lightly. Our founders built our company on high standards of integrity and service. We do not cut corners, unless we are literally cutting corners on our hand-crafted, American-made newel posts. We would rather work hard and go the extra mile to earn your business. We believe that only through working diligently will we achieve our personal and professional goals.

We pledge to do our very best in quoting lead times that are as accurate as possible to assist you in getting your project completed on time. Often products can leave our warehouse within 3-5 days. Once an item is shipped from the warehouse, it will usually take 2-5 days in transmit. This means that our in-stock items are normally delivered to you within 5 to 10 business days. Our wood parts take just a little bit longer. Being hand-crafted, our wood products usually ship in 10-14 business days. To get a personalized lead time estimate for your order, give us a call.

We do believe that our skilled craftsmen are the very best. Their years of experience, coupled with quality materials and our company’s high standards, make for some of the most beautiful stair parts you will find on the market today. For stair parts not made by our expert craftsmen, we source from manufacturers that match our high standards.

In the unlikely case that you are not satisfied with your purchase from StairPartsUsa.com, we do offer a return policy. You can find our return policy in detail at StairPartsUsa.com in the Help section under FAQ.  

When ordering from Stair Parts USA, you can trust that you’ve made the right decision.

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