Product was as described on website but was damaged. Customer service continues to not respond to my emails. When I call they say they will let me know an update by the end of the day - haven’t received an update. This has been going on since Christmas - very frustrating
FAST! Affordable, Accurate and Amazing
3rd time ordering, very happy with quality. Timeliness was better than promised, no damaged parts.
Handrail was not even close to straight
There is a clear, visible bow in the handrail. For the price, it’s ridiculous that this handrail pass quality control and was shipped to me. Do not buy!!
Everything was amazing
From selection, to delivery to the physical products. This was a first time purchase that will not be the last from you guys. Amazing quality.
Great service and turn-around time
I ordered a contemporary railing and Newell from Stair Parts USA since my local retailers carried only more traditional options. Despite a 2-3 week expected delivery, my order was to my house within a week of purchase. Prior to delivery I also had a very positive interaction with customer service.
I ordered online but a few days later discovered I had not received an email receipt or order number. I called, talked to a human being (not a machine!) after just a few rings. They were able to look up my order right away (despite me not having an order number) and noted that I had not provided my email at checkout. I gave him my email over the phone and my email receipt was in my inbox within moments. I also noticed they texted me a receipt, and had actually texted me a receipt at the time of my original order (so I had my order number all along after all) but I had not seen it hidden in my “unknown senders” folder.
Overall great experience and I would recommend them to anyone.