I ordered a contemporary railing and Newell from Stair Parts USA since my local retailers carried only more traditional options. Despite a 2-3 week expected delivery, my order was to my house within a week of purchase. Prior to delivery I also had a very positive interaction with customer service.
I ordered online but a few days later discovered I had not received an email receipt or order number. I called, talked to a human being (not a machine!) after just a few rings. They were able to look up my order right away (despite me not having an order number) and noted that I had not provided my email at checkout. I gave him my email over the phone and my email receipt was in my inbox within moments. I also noticed they texted me a receipt, and had actually texted me a receipt at the time of my original order (so I had my order number all along after all) but I had not seen it hidden in my “unknown senders” folder.
Overall great experience and I would recommend them to anyone.
The perfect entrance way to our beach house
Excellent quality, service and value!
Great quality and price
I searched lots of other companies for the right style of handrail I was going with but needed to keep my cost low and Stair Parts USA beat the competitors. I got it in just a few days and it’s beautiful, I am really happy! I couldn’t afford to do the whole project all at once, so I’m doing a little at a time and I’m definitely ordering from here again.
Great service and fast shipping
I was happy to find this was a family owned small business that helped me with the order and rushed it out because of my tight timeline