We are so pleased with the products we received! The natural hickory rails had nice patterns and corresponded so well with our stairs. Hefty weight as well. Highly recommend!
Thanks so much for your business and for letting us see your handiwork!
Stair Parts USA
Handrail and Newels had some dents in the corners and missing was one newel install hardware kit
Production was on time, quality of grain match and surface sanding was much better than expected/ Rachel in customer support was friendly, helpful and timely. Couldn't be happier.
Product was as described on website but was damaged. Customer service continues to not respond to my emails. When I call they say they will let me know an update by the end of the day - haven’t received an update. This has been going on since Christmas - very frustrating