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H6002-POP-4

6002: Contemporary Small 2-13/16"W x 1-5/8"H Handrail

H6002 - Contemporary Small 2-13/16"W x 1-5/8"H Handrail


Customer Reviews

Based on 16 reviews
81%
(13)
6%
(1)
6%
(1)
0%
(0)
6%
(1)
R
Robert Beier
Customer Service

Product was as described on website but was damaged. Customer service continues to not respond to my emails. When I call they say they will let me know an update by the end of the day - haven’t received an update. This has been going on since Christmas - very frustrating

C
Customer
FAST! Affordable, Accurate and Amazing

3rd time ordering, very happy with quality. Timeliness was better than promised, no damaged parts.

P
Paula
Handrail was not even close to straight

There is a clear, visible bow in the handrail. For the price, it’s ridiculous that this handrail pass quality control and was shipped to me. Do not buy!!

T
Thomas Starrett
Everything was amazing

From selection, to delivery to the physical products. This was a first time purchase that will not be the last from you guys. Amazing quality.

L
L.J.
Great service and turn-around time

I ordered a contemporary railing and Newell from Stair Parts USA since my local retailers carried only more traditional options. Despite a 2-3 week expected delivery, my order was to my house within a week of purchase. Prior to delivery I also had a very positive interaction with customer service.

I ordered online but a few days later discovered I had not received an email receipt or order number. I called, talked to a human being (not a machine!) after just a few rings. They were able to look up my order right away (despite me not having an order number) and noted that I had not provided my email at checkout. I gave him my email over the phone and my email receipt was in my inbox within moments. I also noticed they texted me a receipt, and had actually texted me a receipt at the time of my original order (so I had my order number all along after all) but I had not seen it hidden in my “unknown senders” folder.

Overall great experience and I would recommend them to anyone.