Before ordering, please make sure you have an accurate count of the things you will need. There is a 25% Restocking Fee for all returned non-defective products. Shipping Charges are not refundable and you are responsible for freight charges back to the originating warehouse.
Special order items and wood items are not refundable, since in most cases these items are made specifically for you. Any returned product must be in its original box with the original packing materials and be returned to the warehouse from which it originated. Product must be returned in sellable condition as determined by StairPartsUSA. No items is returnable after 30 days. Product sold in box quantities must be returned in full box quantities. Any item that is returned without a Return Authorization Number will be refused.